Question 1

Do you charge commission?

Accepted Answer

No. FAST GLOBAL LTD operates a strict 0% commission policy on all currency exchange transactions. The rate quoted is the rate you receive.

Question 2

How do I get a live exchange rate?

Accepted Answer

Call us on 020 8452 0435, visit our Cricklewood branch, or use the live converter on our homepage. We're happy to lock in a rate for larger amounts.

Question 3

What currencies do you stock?

Accepted Answer

We hold over 30 major currencies including EUR, USD, AED, INR, PKR, BDT, TRY, CAD and AUD. Less common currencies can be ordered, usually next-day.

Question 4

How much currency can I exchange?

Accepted Answer

There is no upper limit for verified clients. Transactions over £1,000 require photo ID under UK Money Laundering Regulations.

Question 5

What ID do I need?

Accepted Answer

A valid passport, UK driving licence or national ID card. For business clients we also require company documentation and proof of address.

Question 6

How fast are international transfers?

Accepted Answer

SEPA transfers to the EU usually arrive same-day. SWIFT transfers worldwide typically settle within 1–2 business days. Same-day delivery available to many destinations.

Question 7

Are my funds and data safe?

Accepted Answer

Yes. FAST GLOBAL LTD is an HMRC-registered Money Service Business and follows strict AML, KYC and data protection standards. All transactions are encrypted and audited.

Question 8

Do you serve businesses?

Accepted Answer

Yes. We have a dedicated business FX desk for SMEs, importers, exporters and agencies — including forwards, limit orders and bulk supplier payments.

Question 9

Can I reserve currency for collection?

Accepted Answer

Absolutely. Call or email us to reserve, and collect from our Cricklewood branch within opening hours.

Question 10

What are your opening hours?

Accepted Answer

Monday–Thursday 10:00–18:00, Friday 10:00–13:00 and 14:00–17:00, Saturday 10:00–18:00, closed Sunday.

Frequently asked questions